Help
Printed books
Paperback, hardcover and large print at cost, book sets, shipping, the tax number for some countries, a damaged copy.
Questions and answers
How do I order a printed book?You can order every book that is open in the library in paperback, hardcover and large print from the book's page, whether or not you have a plan. Shipping is shown at checkout before you pay.What does a printed book cost?The book's page shows the price of each edition before you order: paperback, hardcover and large print. Shipping is shown at checkout before you pay.Which printed editions are there?You can choose paperback, hardcover and large print, at cost. Large print has larger type and more space between lines.What is a book set?A book set puts several books together in one order, for example the novels of one author. You get the separate printed books, without a box, sent to your door.Where is my printed order?You can check your printed order in My library under On its way to you. My orders also lists every order with its tracking.Why does my printed order need a tax number?Printed books sent to Brazil, Mexico, Argentina, Chile or Peru need the recipient's tax number for customs. Your order waits until we have it; digital books and your plan never need one, and nobody elsewhere is asked.What if my printed book is damaged?If your printed book arrives damaged or faulty, tell us within 14 days and we will replace it at no charge. This applies to paperback, hardcover and large print.What is shipping protection?Shipping protection is an optional line in your basket. It is off unless you choose it, and it means a parcel that is lost, stolen or damaged is reshipped at no charge.What is the code at the start of each chapter?The code at the start of each chapter lets you switch from paper to audio. Scan it with your phone camera, and the audiobook starts where that chapter starts.
Still stuck?
Write to us about anything: a book, a payment or a printed order. We reply by email.
