Contact Us

A real person reads every message, and we reply within one business day — so whatever you need, you are never on your own.

Whether you have a question before you order, need a hand with a download, or want to check on a shipment that is already on its way, we would love to hear from you. Tell us what is going on and we will make it right.

Email us anytime

The fastest way to reach us is by email at support@libraryofalexandria.com. A member of our team replies within one business day, and usually much sooner. To help us solve things on the first reply, please include your order number (it is in your confirmation email) and a short note on what you need.

What we can help with

• Delivery and shipping — tracking, timing, and address changes. Your printed set ships free worldwide with tracking; U.S. orders typically arrive in about 2 to 3 business days, and international timing varies since every set is printed to order.
• Downloads and access — your eBooks, audiobooks, and the 242 lost and forbidden books unlock by email the moment you order. If a link did not arrive or will not open, we will resend it right away.
• Refunds and returns — our 365-day money-back guarantee gives you a full year to decide, and you keep every free digital bonus regardless.
• Gifts — buying the library for someone special? We are glad to help with timing and making the moment feel right.

Send us a message

Prefer a form? Leave us a note below and we will reply within one business day.

Our mailing address

Library of Alexandria Press LLC
1617 Fannin St #2134
Houston, TX 77086
United States