The Library
of Alexandria

Help

Can I get my money back?

Bought on its own: 30 days. The plan: nothing charged for 3 months, cancel anytime.

Your plan

Your plan has no money-back guarantee. The free days are your reassurance: nothing is charged for 90 days, and you can cancel anytime. A payment already made is not refunded.

To cancel online, open My plan in your account, press Manage or cancel, then Cancel, then confirm. Cancelling stops all future payments.

Bought on its own

An eBook, audiobook, printed book or gift bought on its own carries a money-back guarantee. Write to us within 30 days for a refund.

Paperback, hardcover and large print bought at the at-cost price are final sale. If your copy is damaged or faulty, tell us within 14 days and we replace it at no charge.

Book offers

A book bought through a book offer keeps the guarantee stated on that offer's page. You can find every guarantee in the refund policy.

Write to us. A person will help.

Did this answer your question?

Still stuck?

Write to us about anything: a book, a payment or a printed order. A person answers within a day.

Write to us