Order with confidence. Our printed sets and single volumes are backed by a 365-day money-back guarantee, and your membership by a 30-day money-back guarantee; standalone digital content and at-cost member print are final sale. Here is exactly how each one works.
If you are not satisfied with a printed set or volume, email support@libraryofalexandria.com within 365 days of delivery and we will reply within one business day with return instructions.
Refunds require a return. To receive a refund, return the printed volumes to our U.S. fulfillment center in resalable condition. Return shipping is the customer's responsibility — for both U.S. and international orders. Once your return reaches us, we refund the purchase price to your original payment method within 5–10 business days.
eBooks, audiobooks, and the digital library are delivered and unlocked immediately and are non-refundable. By purchasing, you consent to immediate access and waive any right of withdrawal for digital goods. Your digital bonuses are yours to keep — even if you return a printed set.
Your membership is backed by a 30-day money-back guarantee. If you are not satisfied, email support@libraryofalexandria.com within 30 days of any membership charge and we will refund that charge in full. You can also cancel anytime in your account in one click — cancellation stops all future billing and you keep access through the period you have paid for. Full details: Membership Terms.
Printed editions ordered through membership are made to order and sold at our cost, and are final sale — non-refundable and non-returnable (custom, made-to-order goods are exempt from distance-selling withdrawal rights). Damaged or defective copies are always replaced free of charge.
We replace it free of charge — no return needed. Email a photo to support@libraryofalexandria.com within 14 days of delivery and we will reprint and reship at no cost to you.
Email support@libraryofalexandria.com and a real person will reply within one business day. By mail: Library of Alexandria Press LLC, 1617 Fannin St #2134, Houston, TX 77086, USA.