Aiuto
Your plan and payments
The free days, the first payment, renewals, receipts, pausing, skipping and cancelling.
Questions and answers
When is my first payment?Your first payment comes after the free days, on day 90. You pay nothing during the free days.How do I cancel my plan?To cancel your plan, open My plan in your account, press Manage or cancel, then Cancel and confirm. If you have paid, everything stays open until the end of ...How do the free days work?Your free days open everything in the library today. You need a card to start, but nothing is charged for 90 days, and you pay nothing if you cancel your pla...What does the plan cost?Your yearly plan costs 0,14 USD a day for the first year, then 0,27 USD a day, never raised after that. Your monthly plan costs 0,66 USD a day, billed monthl...What happens after the first year?After the first year, your yearly plan renews at 0,27 USD a day, and that price is never raised. We email you before every renewal with the date, the amount ...Can I pause my plan or skip a payment?Yes, you can pause your plan for one, two or three months, skip your next payment or choose a new payment date from My plan.How do I update my card?If a payment does not go through, we email you at once with an Update my card button. To change your card at another time, write to us and a person helps you.Where are my receipts and orders?You can find your receipts and every order in My orders, your account page. Your printed orders also show their tracking there.How do I change my email?Open your account page to check whether you can change your email there. Your email is how you sign in to the library, using a code rather than a password.How do I delete my account?To ask to delete your account, cancel your plan first if you have one. Then press Write to us on this page to send your request.Can I get my money back?Bought on its own: 30 days. The plan: nothing charged for 3 months, cancel anytime.I did not get my sign-in codeIf your sign-in code has not arrived, check your spam folder and the email address you used to start, then ask for a new code. You do not need a password to ...How do I give a year as a gift?You can give a year of the library and choose the day we email the recipient a code. Their year starts when they sign in and open it, and it never renews.How do I open a gift?To open your gift, go to the gift page, type the code from your email, and sign in or create an account with your email. Your gift year starts when you open ...What is a year paid once?A year paid once lets you pay once for a whole year, with no free days, no renewal and nothing to cancel. Your year starts when you pay and lasts 365 days.
Still stuck?
Write to us about anything: a book, a payment or a printed order. A person answers within a day.